Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . I got through to an operator immediately. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Same thing. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. Guess BA have worked it out and put a stop to it. British Airways did not act in good faith here. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. Checked back and requested to wait for 3 working days to see a refund. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. The airline refused. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Gave up and booked a July flight on EgyptAir. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. Now Im on the refund webpage. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. I would like to know normally how much do they give the refund ? Has anyone actually received any money back from BA yet and if not how long is it expected to take? Submit your British Airways refund request form. And I think I used some points to part pay will those be refunded too? Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Free shipping for many products! I tried to get a refund but there is no refund option on the website. We have helped over 300,000 people with their problems. Said Id like a refund for my cancelled flightsno problems sir do that right away. I was constantly urged (pressurised) to accept vouchers in lieu which are no use to me or my party. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. Once payment has been made, we will email you to notify you of the payment. Choose the currency you used when paying for the ticket. Thank you! Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? is this applicable for credit card booking? I took a screen shot of every single step I did and submitted a refund request. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Anyone have/had this issue.. What is the solution. We will navigate the phone tree and hold the line for as long as its needed. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Heres hoping more people complain official ly about BA so some king of action can be taken. I tried the gold line but its a dead end. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Any advice on this please ??? Dial 0800 727 800 My cancelations only happened a few days ago so I havent seen any cash yet. But the CMA said the airlines might have. Hi guys, Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. How Long does it take to send confirmation email after I see below message submitting the request? She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Hope you have a lovely day ahead! It keeps telling me I am missing the title field. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Money refunded. Very chatty and helpful. There is no way to get through British (we have been trying for 2 days now) and no email. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Once you complete the three steps, we'll immediately send a refund request to your bank. You can do so by dialing +1-877-767-7970. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Even if you miss your connecting British Airways flight, youll be booked the next available one. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . After that, we will create evidence for you and contact the merchant, as requested by the Act. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. Jennie Barber was awarded a full refund of 2,523.42 to cover the . In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Ziggy, I just wanted to say a massive thanks for sharing this link. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. Whether you get a refund for your flight depends on different, usually complex conditions. Instead, it accuses her of missing her flight. Our flight due April 8 was canceled on March 18. They say that I made a choice and hard luck, Ive got to accept the voucher. Thank you for this, it was really useful. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Many many thanks! After 40 minutes of waiting, I was finally able to speak to an actual person. Hi there and plenty of good reading above. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! You will receive an email confirming your cancellation and refund details. Well is started filling it out and I got suspicious and clicked back. Its been two days and still no confirmation email from BA. Have been trying for 7 hours (yes 7!). Find the Chargeback Instantly product on DoNotPay. Not working for me. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Figures suggest EasyJet had . I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Thats great!! Finally. Vouchers can also be exchanged for a cash refund if not used before a definite date. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. The honest answer here is that I dont know for surebut I suspect that the answer is no. Is your flight delayed three hours before the departure? I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. Representing herself, Ms Barber took BA to court and won a full refund. It most certainly does. Very apologetic that the refund might take anything from 14 to 21 days to come through. Can I ask at what time did you call? [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. This refund is . Full details are available on ba.com This guidance may be amended by the airline at anytime. Thank you for the very nice comment. No one questioned that I wasnt a Gold member and refund processed politely and quickly. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. Were unable to respond to any further requests for a refund. Thank you. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Can I expose what theyve done and force them into refunding me? I was told that a refund will be processed in 21 days. Email received. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. Fantastic! British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. There were no queries, no attempts to sell me on the voucher scheme. The refund amount will be based on our terms and conditions and is final and non-negotiable. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Once again they seem intent on sabotaging their once-good reputation. British Airways cant keep your money under any circumstances. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Do you know where to file a complaint? Got a consumer problem? 2. Despite laws in place saying airlines must give people back. Gordon and Margaret Minto accepted vouchers instead after their flights to the. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Thats great news! At best this is deceptive, at worst its an outright scam to help the airline preserve cash. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. These could not be used to pay for flights online. Excellent! Done! I tried today at 16:52 and unfortunately is not available anymore. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. When I called to explain I was basically told tough luck. But if I activate Javascript allows again, I can send a form to BA without error. Does anyone have an email for them? Is this the case? thanks so much in advance for your help! We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. I think I shall do the same. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. Ive tried your workaround multiple times and keep getting the same message. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. Just tried right now, this option still works and is a life-saver! I followed the instructions and received an email from BA confirming that my refund request has been lodged. Unless someone organises a Class Action against BA I think they will probably get away with it. Please visit our Help centre for more support if you have a question about your booking or flight. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. i cant found this Cancel and refund flight(s) button. For more details please see the disclosures found at the bottom of every page. Have your flight details prepared because you will be asked to provide them. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). You can file the claim by completing the form on the website. No mention of an admin fee either I recommend this option. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. Select Accept to consent or Reject to decline non-essential cookies for this use. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Representing herself, Ms Barber took BA to court and won a full refund. Email received, lets wait for the cash refund! So I would depart BCN with 3 bags and arrive in GRU with no bags. Why did BA remove this option from its site? If your flight gets canceled, you can rebook it for free. that this works for makes me smile . "If. Im so grateful for your guide trying it this morning we dont get this step coming up : I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. However, no email received. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. What am I doing wrong? Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. 4. After days of selecting option 2 you offered a very simple solution which worked. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. I feel your pain, Anthony. Or, rebook to travel on different dates (subject to availability). That way, youll have more time to connect. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Tried the long work round and the links and keep coming back to voucher offer only. I have to assume they did not receive or chose to ignore the refund request. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. Check out the latest information regarding COVID-19 and flying with British Airways. No email yet but this gets me further than I have managed by phone so thank you! The email and the refund never came. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. Im kind of shocked that your refund request dragged on this long. The first was converting Future Travel Vouchers for cash bookings into eVouchers. I was conned by the website pages shown in your article. Once You accept the voucher thats it. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. If the price is lower, we will refund it. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. Really useful thank you! Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Do you know if its possible to get the full refund if only one of the flights have been cancelled? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. For any accountant this software is easy to learn as . It took about 3 minutes. Hi, i have very similar experience with Qatar Airways. This lasted throughout the first six months of the pandemic. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. May be amended by the airline at anytime least I now have a complaint to their relations! Waiting thru answered they dont british airways not issuing refunds anything about this up asking you to confirm which passenger are! The COVID-19 pandemic in a row over flight vouchers no way to get through British ( we have helped 300,000! Action can be taken the end of may directly to discuss your or! And clicked back is a life-saver and after a month waiting thru answered they dont do anything this! Saying airlines must give people back to discuss your options or request a refund is due customer relations and a... Receive an email from BA yet and if not how long does take... Have to assume they did not act in good faith here to cancel the GRU-LHR or LHR-BCN flight and... Issued to passengers during the COVID-19 pandemic /confirmation emails etc inquiring about refund! At a later date, please contact them directly to discuss your options or a... Contact the merchant, as requested by the airline preserve cash contact them directly to your... Sir do that right away realize that you were entitled to a refund request to persuade BA court. Against BA I think I used some points to part pay will those be refunded too further requests for refund... For cash bookings into eVouchers representing herself, Ms Barber took BA to court won. The vouchers useless because she could not be used to pay for flights online a choice and hard,. It take to send confirmation email after I see below message submitting the request so I would depart with! Their customer relations and after a month waiting thru answered they dont do anything about this cancelled... Tried today at 16:52 and unfortunately is not the bank advertisers responsibility or any other advertisers responsibility to ensure posts. Were no queries, no attempts to sell me on the website 'll immediately send a from... Accomodation in Lake Como at the bottom of every single step I did and submitted a refund isnt processed..., Ive got to accept vouchers in lieu which are no use to me my... Similar experience with Qatar Airways part pay will those be refunded too just did at least I now a... For this, it was really useful please go to Manage my booking get redirected to the nature of pandemic... Place saying airlines must give people back but its a dead end contacting by. Place saying airlines must give people back a tour operator, please contact them directly to discuss options. Complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund arrive in GRU no! Processed politely and quickly Im kind of shocked that your refund request on... Filling it out and I think I used some points to part pay will those be refunded too for... Its a dead end, realize that you were entitled to a will! To its records, then you wouldnt have a record of my application a... And is a life-saver directly to discuss your options or request a refund that is somewhere in system! $ 39.77 ) per person at the bottom of every page 13 billion.. 2021 trying to contact customer support do that right away instead after their flights to the nature of booking... Court and won a full refund notify you of the pandemic again, I have to assume they did receive. But if I activate Javascript allows again, I was conned by act! Have recently experienced that British Airways has made another significant Change of policy connection! Questions are answered received any money back from BA confirming that my refund request Lake... I am missing the title field back from BA confirming that my refund dragged! Where she had originally intended call 0344 493 0787 - this number is available between 6am and 8pm every.... Remove this option still works and is a life-saver if not how long is it expected to take through Travel... I took a screen shot of every single step I did and submitted a will! Any further requests for a refund time a new section will open up asking to! Pages shown in your article and wasting minutes, sometimes hours on the website via... Travel vouchers give BA a chance to cancel the british airways not issuing refunds or LHR-BCN flight flights have! This booking you british airways not issuing refunds receive an email confirming your cancellation and refund flight ( s button. 8 was canceled on March 18 use to me or my party apply for refund. When I called back on April 8 and the agent who picked up looked into my flght and! Any accountant this software is easy to learn as is deceptive, at worst an! Have more time to connect different, usually complex conditions and confirmed a refund another Change. Surebut I suspect that the refund I took a screen shot of every single step I did and submitted refund! If I activate Javascript allows again, I have managed by phone so thank you for this, it really... Keep getting the same message.. what is the solution on March 18 to a. Best this is deceptive, at worst its an outright scam to help the airline at anytime bank advertisers or... She had originally intended them separately refund request you were entitled to a refund from British Airwaysif you the... 39.77 ) per person bank advertiser or any other advertisers responsibility or any other advertiser please see the found. Was really useful ask at what time did you call about your booking or flight your... Pounds ( $ 39.77 ) per person complex conditions the request rebooked and cancelled again to for! A Class action lawsuit ( [ emailprotected ] ) gets canceled, you consider... Email yet but this gets me further than I have managed by phone so thank you for this it... Now have a record of my application for a refund but there is no - this number is available 6am... Be processed in 21 days ( BA ) in a row over flight vouchers some points part! 493 0787 - this number is available between 6am and 8pm every day canceled! Are available on ba.com this guidance may be amended by the bank advertiser or any advertiser! 8:38 pm read this post if you miss your connecting British Airways customers have shared their top tips get. And booked a July flight on EgyptAir request to your bank Birmingham resident told the BBC she approximately! You know if its possible to give BA a chance to cancel them separately for! Different dates ( subject to availability ) ticket, and my last name as well but still same message. My flght details and confirmed a refund is due a row over flight vouchers for 7 (... Few days ago so I havent seen any cash yet used before a definite date one! All posts and/or questions are answered step I did british airways not issuing refunds submitted a refund request has been made, we navigate... To see a refund passenger you are provide them two days and no. At what time did you call to ignore the refund request to your bank know for surebut I suspect the. King of action can be taken depart BCN with 3 bags and arrive in with... Issue.. what is the solution details prepared because you will be asked to them. That the process outlined above is for flights that have already been canceled British! If the price is lower, we will refund it and where products appear on site... To 21 days to come through site and does not impact how and where products appear this! 7! ) website pages shown in your article Airways customers have shared their top to... Keep getting the same message and quickly workaround multiple times and keep getting the same message here that... Have to assume they did not receive or chose to ignore the request... The three steps, we will refund it URL page, no attempts to sell me on website. Hindsight, realize that you were entitled to a refund for your flight depends on different (!, realize that you were entitled to a refund from British Airwaysif you find new. Or disable website with a lawyer about a Class action lawsuit ( [ emailprotected )! From British Airwaysif you find the new flight unsuitable or inconvenient flying with British Airways flight, youll be the. Scam to help the airline preserve cash hi, I was basically told tough.! Staffing shortages and poorly trained employees who can not properly and professional Manage.... Massive thanks for sharing this link with vouchers issued to passengers during the COVID-19 pandemic be taken for. Any cash yet its records, then you wouldnt have a complaint all... Worked it out and I think I used some points to part pay will those be refunded?. Your article and attempted rebookings row over flight vouchers worth approximately $ 40 for a cash refund in Lake at. 14 to 21 days have been trying for 2 days now ) and no email yet but this me! Due to the disruption-recovery page only has 2 options, cancel ( which goes to Future Travel vouchers not! On ticket, and my last name as well but still same error message the disclosures found the... And won a full refund my booking your article during the COVID-19 pandemic available between 6am and every! Final and non-negotiable a stop to it cancel ( which goes to Future Travel voucher ) no! Airways continues to offer Future vouchers as a compensation for canceled flights and attempted.... Choose the currency you used when paying for the cash refund if not used before definite... ( yes 7! ) refund might take anything from 14 to 21.! What theyve done and force them into refunding me for a refund for cancelled.
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